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Slynn Wellness · Pasadena, CA

Appointment & Cancellation Policy

Effective date: January 1, 2025 · Last updated: April 2025

At Slynn Wellness, our treatments are performed by a licensed Registered Nurse whose time is scheduled exclusively for you. Because our clinical team's schedule is coordinated around each appointment, we ask that you provide adequate notice if you need to cancel or reschedule. This policy is designed to be fair to both our patients and our staff.

Cancellation & Rescheduling

We require at least 48 hours' notice to cancel or reschedule an appointment at no charge. Cancellations made within this window allow us to offer your time slot to another patient.

48+ Hours NoticeNo charge. Full cancellation or reschedule at no cost.
Less than 48 HoursLate cancellation fee of $50 charged to the card on file.
No-ShowMissed appointment without notice — $75 fee charged to the card on file.
Prepaid PackagesLate cancellations or no-shows will result in forfeiture of one session from your package.

Credit Card Requirement

A valid credit or debit card is required to hold all appointments. By booking an appointment, you authorize Slynn Wellness to charge the applicable cancellation or no-show fee to the card on file in accordance with this policy. You will be notified by email or text prior to any charge being processed.

Emergencies & Extenuating Circumstances

We understand that life happens. Cancellation fees may be waived at our sole discretion for documented medical emergencies or other serious extenuating circumstances. Please contact us as soon as possible at (626) 421-6955 or info@slynnwellness.com.

Late Arrivals

Please arrive on time for your scheduled appointment. Arriving more than 15 minutes late may result in a shortened treatment time or, at our discretion, rescheduling of your appointment. The full service fee may still apply. Late arrivals will not result in extended appointment times, as this would affect other patients.

Acknowledgement

By booking an appointment with Slynn Wellness — whether online, by phone, or in person — you acknowledge that you have read, understood, and agree to this Appointment & Cancellation Policy. This policy constitutes a binding agreement between you and Slynn Wellness and is governed by the laws of the State of California.

Questions?

We are always happy to clarify our policies. Reach us at: